Frequently Asked Questions
Everything you need to know about your Divain experience
What are the shipping costs and delivery times for the UK?
We offer standard delivery across the UK within 3-5 working days. Shipping is free on all orders over £50, while a flat rate of £4.95 applies to smaller orders.
Are Divain perfumes long-lasting?
Yes, our fragrances are formulated as Eau de Parfum (EDP) with high-quality essential oils to ensure excellent sillage and durability on the skin throughout the day.
What is your return policy if I don't like the scent?
We offer a 14-day return window. To ensure you love your scent, we recommend trying the included sample first; if you are not satisfied, you can return the unopened 100ml bottle for a full refund.
Are your beauty products cruelty-free?
Absolutely. At Divain, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and our entire range is 100% vegan-friendly.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Klarna for flexible 'buy now, pay later' options.
How should I store my perfume to maintain its quality?
To preserve the integrity of the fragrance, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.